Business Travel

Flight compensation claims made easy

By Tohon Sehsa
Business Travel
Published: 26 October 2016

Delayed flights can be a terrible nuisance but research shows that only about 40% of travellers bother to claim compensation from the travel companies.

This could all be about to change with the creation of AirFair, which is an app for downloading to your phone and it allows you to check if you are entitled to compensation if you’ve been delayed in Europe for more than three hours within the last six years.

The app can search for claims based on a booking reference, or a flight number or simply just the day you travelled and to where.

Steven Bell, managing director of AirFair, said: ‘A lot of people do not realise that they are entitled to claim compensation for delayed flights and therefore miss out on money that they are entitled to.

‘It’s part of your air travel tax that goes into a pot that the airlines have to put aside – if you don’t claim when you are delayed that money just sits there.

‘But claiming compensation through the airline can be time-consuming, so we are trying to make it an easy, hassle-free process. With airFair, by the time you board your delayed flight you will have been able to start your claim for compensation on the app.”