IMImobile – at the heart of digital customer interactions
In today’s competitive global market, digital transformation and the speed at which technology is evolving is a topic dominating boardroom agendas, with spending on digital transformation forecast to grow to $392 billion by 2021*. As consumers have become increasingly digital, the imperative for digital transformation is clear and established in most sectors. Organisations that fail to invest in the latest technology and trends to serve today’s digital customer put themselves at a significant disadvantage.
IMImobile’s mission is to enable businesses to digitally transform their customer engagement process, helping them deliver compelling experiences that translate into greater loyalty. Our cloud communications software and solutions, which support billions of digital interactions every year, allow companies to integrate mobile and digital technologies into their customer engagement strategies. These also help align communication and business processes to speed up digital service delivery and drive innovation.
Headquartered in London and with offices across the UK, America, Middle East, Africa and India, we work across a diverse range of sectors including banking, telecommunications, transport and logistics, retail, and utilities.
Today, we manage 27 billion messages per year, handling 42 billion commercial transactions and 15 billion voice flows across 80 countries. Some of the companies that trust IMImobile to deliver smarter customer engagement solutions include Aircel, BBC, Betfair, BT, Capita, Centrica, EE, France Telecom, MTN, O2, Ooredoo, Pizza Hut, the AA, Vodafone and major financial institutions.
Why do businesses choose IMImobile?
IMImobile removes the barriers and complexities for businesses serving millions of customers every day by enabling faster integration of communication channels.
We provide the tools to create real-time, personalised, contextual and automated customer interactions. Our cloud-based platform, AI layer and set of business applications provide the environment that unifies existing IT systems, customer processes, and digital touch points. This simplifies the rapid creation, delivery and orchestration of digital customer interactions which allow businesses to use the latest communication channels and technology. This also enables the swift deployment of new services and increases automation with minimal development time and lightweight integration.
What makes us the ideal partner for enterprises is our ability to help maximise the value of existing investments into back-end systems and IT infrastructure, overcoming the challenges of having to innovate while dealing with data silos and legacy systems.
From our cutting-edge technology to our highly experienced team, our passion lies in helping businesses to navigate and succeed in the new digital world. Whether it’s helping telecommunications companies to reduce churn through omni channel marketing or enabling utility companies to lower operational costs using AI customer self-service solutions, IMImobile is a trusted award-winning partner that will work alongside your business to help you achieve your digital transformation ambitions.
Contact us today
If you want to lead your industry in digital transformation and benefit from increased automation, intelligent omni channel customer journeys and more – contact the IMImobile team at firstname.lastname@example.org.
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* Markets and Markets, November 2016